Privacy Policy

1. Introduction

R-JEL LLC, doing business as AI Auto Broker ("we," "our," or "us"), operates the website at aiautobroker.autos (the "Site"). We are committed to protecting your privacy and being transparent about how we handle your personal information. This Privacy Policy explains what information we collect, how we use and share it, and your rights regarding that information. By using our Site and services, you acknowledge that you have read and understood this Privacy Policy.

AI Auto Broker is a vehicle matching and appointment-setting service. We help car buyers find vehicles that match their preferences and connect them with dealerships. We are not a licensed auto broker, auto dealer, or lender. We do not negotiate vehicle prices, handle purchase funds, or participate in the sale transaction between you and a dealership.

2. Information We Collect

2.1 Information You Provide Directly

When you use our services, you may provide us with the following categories of personal information:

• Contact information: first name, last name, email address, and phone number
• Location information: zip code or city (used to find nearby dealerships)
• Vehicle preferences: desired make, model, trim, color, and whether you prefer to lease or purchase
• Financial information: estimated credit score range, desired down payment amount, and budget preferences (we do not collect Social Security numbers, bank account numbers, or credit card numbers for vehicle transactions)
• Trade-in information: vehicle identification number (VIN), mileage, and estimated payoff amount for trade-in evaluations
• Account information: information provided when you create an account through our authentication provider
• Communications: messages, inquiries, and feedback you send to us or to dealerships through our platform

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain technical information, including:

• Device and browser information: browser type and version, operating system, device type, and screen resolution
• Usage data: pages visited, time spent on pages, links clicked, and features used
• Network information: IP address and approximate geographic location derived from your IP address
• Referral data: the website or search engine that directed you to our Site

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate our Site, remember your preferences, and analyze how our Site is used. Essential cookies are required for the Site to function properly (such as maintaining your session and remembering your vehicle selections). Analytics cookies help us understand how visitors interact with our Site so we can improve the experience. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect Site functionality.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing our services: matching you with vehicles and dealerships based on your stated preferences, generating deal evaluations, calculating estimated payments, and scheduling appointments
• Connecting you with dealerships: sharing your contact information and vehicle preferences with partner dealerships so they can follow up with you about available inventory (this only occurs when you take an action that indicates you want to be contacted, such as submitting an evaluation, locking a deal, or sending an inquiry)
• Communications: sending you confirmation emails, deal alerts, appointment reminders, and responding to your inquiries
• Improving our services: analyzing usage patterns to enhance our vehicle matching algorithms, improve the user experience, and develop new features
• Legal compliance: fulfilling our legal obligations and protecting our rights

We do not use your personal information for automated decision-making that produces legal effects or similarly significant effects on you.

4. How We Share Your Information

We share your personal information only in the following circumstances:

4.1 With Dealership Partners

When you submit a vehicle evaluation, lock a deal, send a dealer inquiry, or take a similar action requesting to be connected with a dealership, we share your name, contact information, and vehicle preferences with the relevant dealership(s) so they can contact you about available vehicles. We only share your information with dealerships when you take an affirmative action requesting dealer contact. Simply browsing vehicles on our Site does not trigger any data sharing with dealerships.

4.2 With Service Providers

We use third-party service providers to help operate our platform. These providers may have access to your information only as needed to perform services on our behalf and are contractually obligated to protect your data. Our service providers include hosting and infrastructure providers, email delivery services, analytics tools, and payment processors (for subscription services only — we do not process vehicle purchase payments).

4.3 For Legal Reasons

We may disclose your information if required to do so by law, in response to a valid legal process (such as a subpoena or court order), or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 We Do Not Sell Your Personal Information

We do not sell your personal information to third parties for their own marketing purposes. The sharing of your information with dealerships described above occurs only at your direction and for the purpose of fulfilling your vehicle search request.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

5.1 California Residents

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the right to:

• Know what personal information we collect, use, and share about you
• Delete your personal information, subject to certain exceptions
• Correct inaccurate personal information
• Opt out of the sale or sharing of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at [email protected]. We will respond to verifiable requests within 45 days.

5.2 All Users

Regardless of your location, you may:

• Opt out of marketing emails by clicking the "unsubscribe" link in any marketing email we send
• Update your account information through your account settings
• Request deletion of your personal information by emailing us at [email protected]
• Manage cookies through your browser settings

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using TLS/SSL, secure authentication protocols, and access controls limiting employee access to personal information on a need-to-know basis. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. If you become aware of any unauthorized access to your account, please contact us immediately.

7. Data Retention

We retain your personal information for as long as necessary to provide our services to you, comply with our legal obligations, resolve disputes, and enforce our agreements. Vehicle evaluation data and dealer inquiry records are retained for up to 24 months after your last interaction with our platform. Account information is retained for as long as your account remains active. You may request deletion of your data at any time by contacting us.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected] and we will take steps to delete such information.

9. Third-Party Links

Our Site may contain links to third-party websites, including dealership websites, financing tools, and automotive resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our Site. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

For California-specific privacy inquiries, please include "California Privacy Request" in the subject line of your email.